Frequently Asked Questions:
1. I start in January, am I covered by the health plan starting in September?
No, NUSU does not receive the ancillary fee to pay for your health plan until you have registered for courses and Nipissing has accepted your tuition and ancillary fee payment.
2. When should I expect my reimbursement after I opt-out?
By the end of the semester. Once we are informed by the insurance company that the reimbursement has been sent out, we will post on our social media to notify students.
3. How will I receive my reimbursement?
When completing the opt-out application, you can supply direct deposit information. By doing so, you will receive the reimbursement from CampusTrust direct to your personal bank account.
4. Why isn’t my claim submitting?
Please email studentbenefits@pbas.ca with the details regarding the failed submission. They will get back to you as soon as possible.
5. How do I Opt-Out or Opt-In Dependants?
- Visit www.studentbenefits.ca and select "Nipissing University" from the drop-down menu
- On the landing page, click on the "opt out" or "family opt in" tile and proceed to fill out all the required forms
- If you choose to opt-out, you must provide proof of sufficient coverage to complete the process
- Once you have completed the online form, keep your confirmation number for your own records.
6. Why do I have to Opt-Out again if I did last year?
The health plan renews annually, you are automatically added to the health plan each year, regardless if you previously opted out.
7. I am a Part-Time Student, do I qualify for the same benefits as Full-Time Students?
Yes! All students qualify for the same benefits.
8. I missed the deadline, can I still Opt-Out?
Unfortunately, NUSU has little control over the Opt-Out deadline, which is why we try to notify students via email or on social media, to ensure all students remember to Opt-Out.
9. May I enroll my dependants?
Yes! All students may obtain coverage for their spouse and/or children by enrolling them prior to the dealine, for the Fall and Winter Semesters, by paying the appropriate fee.
10. How do I file a claim?
You are able to file a claim directly on the DrawBridge website: nusu.drawbridge.ca and your drug and extended health care claims are paid by CampusTrust. Alternatively you can show your benefit card at your appointment/pharmacy and ask them to submit the claim on your behalf.